Reporting Phishing Emails in O365
Introduction
Phishing is the attempt to acquire sensitive information such as usernames, passwords and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communication, such as email.
As a ÃÛÌÒÊÓƵ email user, you can contribute towards improving phishing email detection. This document provides detailed instructions on how.
Problem Description
The ÃÛÌÒÊÓƵ Email Service is hosted in Microsoft's Office 365 environment.
The accuracy of identifying phishing emails is constantly improved by Microsoft based on the feedback provided by users.
Report It
To report Phishing emails, you will need to "Submit" the email to Exchange Online Protection (EOP).
To do this, use the following steps:
- Log in to The ÃÛÌÒÊÓƵ web email in a browser by visiting lamar.edu > LU connect > LU Email. (Alternatively, visit luconnect.lamar.edu > LU Email).
- Once you are in your mailbox, select the offending email (e.g. below).
- On the Toolbar (the menu also contains the Delete and Archive options), click on the down arrow beside "Report".
- Select "Report phishing".
- Click "OK" when presented with the prompt box.
Optionally Escalating Suspicious Phishing Emails to the IT Security Team
Occasionally, you may optionally escalate suspicious emails to the IT Security and Email Administration Teams for further analysis.
The following techniques preserve valuable envelope information about the suspicious email.
Please Note: You may not get an immediate response to the report.
(Messages are analyzed for delivery and content by the relevant team. They will contact you directly if further information or action is required).
- Log in to The ÃÛÌÒÊÓƵ web email in a browser by visiting lamar.edu > LU connect > LU Email. (Alternatively, visit luconnect.lamar.edu > LU Email).
- Click on "New mail" to open a new email window.
- WARNING: Do Not OPEN any attachments included in the suspicious mail.
- In the "to" address, enter: reportspam@lamar.edu.
- In the subject, enter: Phishing report.
- "Drag and Drop", the suspicious email from your Inbox Window into the New Message Window. The message will appear as an attachment in your new email.
- Send email.